How to earn and spend Virgin Points

Earning Points

You will earn 4 Virgin Points for every £1 spent when you shop with Retail Therapy online or aboard a Virgin Atlantic flight which passes through a participating UK airport.  

To start earning points, simply add your Virgin Atlantic Flying Club membership number to your Retail Therapy account and we will automatically add the points earned to your Flying Club account.

Virgin Points will be earned on the purchase price of goods only and cannot be earned on taxes, delivery fees or any other charges.

Spending Points

Spend your Virgin Points seamlessly online on pre-order or home delivery items by logging into your Virgin Atlantic Flying Club account before checkout. You no longer need to convert Virgin Points to Retail Therapy Evouchers to spend them online with this new feature.

If you have an Evoucher code for £25 or £50, you are still able to use this as payment online at checkout. Evouchers and Virgin Points can be spent on the purchase price of goods only and cannot be used to pay taxes, delivery fees or any other charges.

You must live in the UK to be able to select home delivery or must be passing through a participating UK airport for one portion of your journey to select in-flight delivery. Product exclusions apply to home delivery orders.

Should you have any queries please call the Retail Therapy team on 0344 5790055.

For full terms and conditions, please click here

Please note all queries related to Virgin Points will be managed by your local Virgin Atlantic Flying Club helpline:
UK 44 (0) 344 874 7747

USA 1 800 862 8621
Caribbean 1 800 744 7477
China 86 21 5353 4600