How to Pre-order Home Delivery Duty Free Products
When using the home delivery service from Retail Therapy, you can enjoy a stress-free shopping experience with purchases delivered straight to your door.*
*Home Delivery is only available within the United Kingdom. No flight requirement.
Read through the step-by-step instructions below to understand how to order using home delivery with Retail Therapy:
Start shopping
To start shopping for amazing duty free products simply click on the Category or Brand drop down menu and off you go. To find the product you can also enter the keyword or the name of the product in the search box.
Shopping for goods
Once you have clicked on a category or brand, a choice of items will come up. Once you have chosen your option (for eg Make up) you will see all products available. When you click onto a product`s image you will be able to:
See the short description
See the price
See the product code - specific for each product
You will be able to purchase this item by clicking onto the ADD TO BAG button
Delivery Method – Please select home delivery
You may change the quantity of product to order.
Please note that fragrances, tobacco and alcohol are not available for home delivery. Items which are not available for home delivery will not have the home delivery option available
Shopping Basket
Once you have added items to your shopping basket you can change the quantity of items by changing the quantity number. Press the symbol to delete all products from your shopping basket.
Your shopping basket will show you:
The sub total price.
Any relevant promotional discounts
The total price after savings
Once you have finished adding all your items to the shopping bag press the proceed to checkout button. This will take you to the checkout.
Enter the Billing Details Click Next and this will take you to the Shipping details. You can enter a different address or use the Billing address. Click Next and you will be asked to choose your postage option. Please note we can only offer home delivery within the UK and the costs are £8.50 for registered delivery and £5.50 for standard delivery.
Click next and it will take you through to the payment section. Click on the credit card option and click on Next. This is the summary and your last chance to change any details so please check everything is correct. You need to agree to our T’s & C’s and confirm you are old enough to make the transaction.
Enter in your card details Wait for card verification. A confirmation will then be sent to your email address.
Receiving your goods
Please make sure your keep your order number/receipt for proof of purchase. All items will be despatched within 3 working days.
Earning Points
You will earn 4 Virgin Points for every £1 spent when you shop with Retail Therapy online or aboard a Virgin Atlantic flight which passes through a participating UK airport.
To start earning points, simply add your Virgin Atlantic Flying Club membership number to your Retail Therapy account and we will automatically add the points earned to your Flying Club account.
Virgin Points will be earned on the purchase price of goods only and cannot be earned on taxes, delivery fees or any other charges.
Spending Points
Spend your Virgin Points seamlessly online on pre-order or home delivery items by logging into your Virgin Atlantic Flying Club account before checkout. You no longer need to convert Virgin Points to Retail Therapy Evouchers to spend them online with this new feature.
If you have an Evoucher code for £25 or £50, you are still able to use this as payment online at checkout. Evouchers and Virgin Points can be spent on the purchase price of goods only and cannot be used to pay taxes, delivery fees or any other charges.
You must live in the UK to be able to select home delivery or must be passing through a participating UK airport for one portion of your journey to select in-flight delivery. Product exclusions apply to home delivery orders.
Should you have any queries please call the Retail Therapy team on 0344 5790055.
For full terms and conditions, please click here
Please note all queries related to Virgin Points will be managed by your local Virgin Atlantic Flying Club helpline:
UK 44 (0) 344 874 7747
USA 1 800 862 8621
Caribbean 1 800 744 7477
China 86 21 5353 4600