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Terms and Conditions


This Website is owned by Virgin Atlantic Airways and operated by DFASS UK LTD (also known as 3Sixty Duty Free and More) on behalf of Virgin Atlantic Airways. DFASS UK LTD (also known as 3Sixty Duty Free and More) registered office is at Office 7, 35-37 Ludgate Hill, London, EC4M 7JN, UK. For the purposes of these Terms and Conditions "We”, "Our” and "Us” refers to DFASS UK LTD (also known as 3Sixty Duty Free and More). Please review these Terms and Conditions carefully before using this Website. Your use of this Website indicates your agreement to be bound by these Terms and Conditions. 

Our Returns / Cancellation Policy: 

Our wide range of international brand name products ensures superior standards. We are therefore able to offer competitive prices, highest quality and guaranteed satisfaction. Should you not be satisfied with your purchase, kindly return it to our Duty Free Supplier within 28 days of purchase and we will gladly refund you the purchase price. Goods must however be returned unused and in the same condition as purchased. Earrings for pierced ears and in-ear headphones are excluded for hygiene reasons, Virgin Atlantic Merchandise*. All goods carry a 12-month international guarantee from date of purchase, which covers faulty goods (but not accidental damage after purchase). Any goods fitting this criteria will either be repaired or replaced by the Duty Free Supplier. All goods must be returned in their original packaging to the UK-based Duty Free Supplier. Please return all unused or faulty goods by registered post to: 3Sixty Duty Free and More c/o Gate Gourmet, Perimeter Road South, Gatwick Airport West Sussex, United Kingdom, RH6 0PE, enclosing your full name, address, email address and phone number together with written details of complaint and a copy of proof of purchase. 

 *For the avoidance of doubt please read the following information about Virgin Atlantic Merchandise. All items are inspected on return. In order to receive a full refund, products must be returned to us unused/unworn and in the same condition you received them, including original packaging with tags and labels attached. Normal timeframes apply for returns as per all other products. We will only refund the purchase price as we are unable to send replacement products, should you wish to buy a replacement for size or colour please create a new order. Please note any postage is non-refundable.

Non/partial delivery of goods, If all or part of your pre-ordered items are not delivered to you during your flight, please email us at: or phone:+44 (0) 03445790055 during UK business hours Mon-Fri stating your flight details, pre-order reference number and details of the missing goods. We will gladly issue a refund of items not delivered on board. Due to customs restrictions we regret no duty or tax free goods can be sent to customer’s homes from Virgin Atlantic Airways Ltd or the Duty Free Supplier once the flight has landed. Exceptions may apply.

Our Privacy & Security Policy: 

DFASS UK LTD (also known as 3Sixty Duty Free and More). shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "Personal information" shall be defined as detailed in the Data Protection Act 1998. DFASS UK LTD (also known as 3Sixty Duty Free and More) is a registered member, Registration number: ZA048206. The Data Protection Act may be downloaded from:

This website is owned by Virgin Atlantic Airways and operated by DFASS UK LTD (also known as 3Sixty Duty Free and More) on behalf of Virgin Atlantic Airways. We hereby indemnify Virgin Atlantic Airways and proclaim the use of your personal information and details will solely be used to provide you with your goods and services as stated herewith. Your personal information and details may be used for the following purposes: accounting, billing and audit, credit or other payment card verification, security, administrative, marketing and legal purposes, systems testing, maintenance and development, customer relations and to help us in any future dealings with you, for example by identifying your requirements and preferences. For these purposes we may disclose your information to any of the following: our payment gateway service provider, processing companies, our technology suppliers, government and enforcement agencies and credit and charge card companies. The data you give us about yourself will enable us to give you updates using the contact details you provide, on your order status. To improve our picture of your interests we may link the data you give us with any data we have gathered (via cookies) about your use of the site. 

From time to time we may run customer surveys. For the purpose of these surveys, we may combine cookie data with your answers but we will ensure that the survey results do not identify individual respondents. 

Data Protection 

All information you provide us with when you use this website will be used in accordance with Our Privacy Policy. 

Proprietary Rights 

All trademarks, copyright, database rights and other intellectual property rights in the materials on this Website (as well as the organisation and layout of this Website) together with the underlying software code are owned either directly by Us or by Our licensors. Without Our prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this Website or the underlying software code whether in whole or in part. However, the contents of this Website may be downloaded, printed or copied for your personal non-commercial use. 

Acceptable Use 

You may only use this Website in accordance with these Terms and Conditions and, in any event, for lawful and proper purposes which includes complying with all applicable laws, regulations and codes of practice within the United Kingdom or other jurisdiction from which you are accessing this Website. 

In particular, you agree that you will not: 

post, transmit or disseminate any information on or via this Website which is or may be harmful, obscene, defamatory or otherwise illegal; use this Website in a manner which causes or may cause an infringement of the rights of any other; make any unauthorised, false or fraudulent purchase; use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of this Website including but not limited to uploading or making available files containing corrupt data or viruses via whatever means; deface, alter or interfere with the front end ‘look and feel’ of this Website or the underlying software code; take any action that imposes an unreasonable or disproportionately large load on this Website or related infrastructure; obtain or attempt to obtain unauthorised access, via whatever means, to any of Our networks.

Without prejudice to any of Our other rights (whether at law or otherwise) We reserve the right to: 

Cancel your bookings and/or Requests without reference to you; and/or deny you access to this Website where We believe (in Our absolute discretion) that you are in breach of any of these Terms and Conditions.

Changes to this Website 

We may make improvements or changes to the information, services, products and other materials on this Website, or terminate this Website, at any time without notice. We may also modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on this Website. Accordingly, your continued access or use of this Website is deemed to be your acceptance of the modified Terms and Conditions. 

Links to Other Websites 

This Website may include links to other internet sites. We do not endorse any such websites and We are not responsible for the information, material, products or services contained on or accessible through those websites. Your access and use of such websites remains solely at your own risk. 

You may only link to this Website with Our express written permission. We expressly reserve the right to withdraw Our consent at any time to a link which in Our sole opinion is inappropriate or controversial. 

Limitation of Liability 

We shall not be liable for any loss or damage (in contract, negligence or otherwise) arising out of the use of this website or any information contained in it where:

(a) There is no breach of a legal duty of care owed to you by us;   

(b) The loss or damage is not a reasonable foreseeable result of any such breach; or 

(c) The loss or damage is not an indirect result of any such breach; or

(d) Any increase in loss or damage results from a breach by you of these terms and conditions. 

Nothing in these Terms and Conditions shall exclude or limit Our liability for death or personal injury caused by negligence or for fraudulent misrepresentation. 

Disclaimer of Warranty 

To the maximum extent permitted by law, We disclaim all implied warranties with regard to the information contained on this Website. All such information is provided "as is” and "as available” without warranty of any kind. 


You agree to indemnify, defend and hold Us and Virgin Atlantic Airways harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach of these Terms and Conditions. 

Terms and Conditions of Sale 

These Terms and Conditions refer only to your use of this Website and separate terms and conditions apply to any purchases or orders that you make from this Website. 


These Terms and Conditions contain all the terms of your agreement with Us relating to your use of this Website. No other written or oral statement (including statements in any magazine or promotional literature published by Us) will be incorporated. 

Your use of this Website, any downloaded material from it and the operation of these Terms and Conditions shall be governed by, construed and interpreted in accordance with the laws of the United Kingdom and you agree to submit to the non-exclusive jurisdiction of the United Kingdom Courts. We reserve the right to bring proceedings in the Courts of the country of your residence.